Grievance Redressal
We aim to resolve every concern quickly and fairly. If you are not satisfied with any aspect of our service, please follow the process below.
Level 1: Contact us
| Contact person | Phone | Working hours | |
|---|---|---|---|
| Ashwin Jain | +91 88509 90087 | ashwinjain2000@gmail.com | 10:00 AM to 8:00 PM |
Please share your name, PAN (masked), folio or policy number and a description of the issue. We will acknowledge your complaint within 2 working days and endeavour to resolve it within 21 calendar days.
You can also write to us at: LIG 172 B, Sector Sonagiri, Bhopal, Madhya Pradesh 462022.
Level 2: AMC or RTA
If your complaint relates to a mutual fund transaction or service and is not resolved, you may contact the investor service desk of the concerned AMC or its Registrar and Transfer Agent (CAMS or KFintech). Contact details are available on the AMC's website and in your account statement.
Level 3: SEBI SCORES
If you are still not satisfied, you may lodge a complaint on SEBI's SCORES portal at scores.sebi.gov.in or through the SCORES mobile app.
Level 4: Online Dispute Resolution
If the complaint is not resolved through the above channels, you may initiate dispute resolution through the SMART ODR portal at smartodr.in, as per SEBI's circular on Online Dispute Resolution.
Insurance complaints
For insurance-related complaints, contact the grievance cell of the insurer. If unresolved, you may approach IRDAI through Bima Bharosa or the Insurance Ombudsman.
Post Office scheme complaints
For complaints relating to Post Office schemes, you may also contact the concerned post office or use the complaint facility on the India Post website.