Investor Charter | The Investments Hub

Last updated: 18 September 2026

This charter, based on the investor charter for mutual funds published by SEBI, summarises the services investors can expect, their rights and their responsibilities.

Vision and mission

To help investors participate in mutual funds with a clear understanding of the products, their risks and their rights, and to provide fair, transparent and timely service.

Services provided to investors

Sharing of scheme information, including the Scheme Information Document (SID), Statement of Additional Information (SAI) and Key Information Memorandum (KIM).
Assistance with KYC and account opening.
Processing of purchases, SIPs, switches, redemptions and systematic plans.
Assistance with non-financial requests such as nomination, bank mandate and contact detail changes.
Support with account statements and capital gains statements.

Rights of investors

Receive the latest scheme documents and a copy of the KIM with the application form.
Receive account statements and the Consolidated Account Statement as per SEBI timelines.
Receive redemption proceeds and IDCW (dividend) payouts within the timelines prescribed by SEBI.
Be informed of changes in fundamental attributes of a scheme and exit without exit load where applicable.
Receive disclosure of the commission paid to the distributor.
Choose between the Direct Plan and the Regular Plan.
Have grievances addressed in a fair and timely manner.

Responsibilities of investors

Read the scheme related documents carefully before investing.
Check the risk-o-meter and ensure the scheme matches your risk appetite.
Keep KYC, contact details, bank details and nominee information updated.
Do not make cash payments to any intermediary; invest only through banking channels.
Check account statements on receipt and report discrepancies promptly.
Never share OTPs, passwords or PINs with anyone.

Grievance redressal

Please see our Grievance Redressal page for the escalation process, including SEBI SCORES and SMART ODR.